If you have mistakenly purchased the wrong Taki Mai product on the Taki Mai.com website, we will gladly give you a full refund within 7 days of purchase upon receipt of returned product. Please contact our customer service team via the contact us page for details on how to return the product.

Unfortunately, we are unable to offer refunds for any opened products. The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Taki Mai (takimai.com). Taki Mai takes care of packaging all orders securely. However, occasionally product boxes may be damaged whilst in transit. Therefore, we do not offer refunds on products if the box is damaged. Please contact Customer Service by email or phone via the Contact Us page to obtain details on how to make a claim for a refund or exchange.

All claims are individually assessed, and all approved returns are credited back to the original credit card used to make the purchase.